Warranty Policy

1 year warranty return policy 

 

At Zeus, we are committed to providing high-quality products that enable a refreshing night’s sleep. That’s why we offer a 1 year warranty covering any faults or damage. During this period, you are entitled to a free repair, replacement, or refund if your purchase is found to be faulty or irreparable. 

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Eligibility for warranty coverage 

  • The warranty is automatically valid from the date your order is shipped.  

  • This policy only applies to faulty or damaged purchases caused by regular use during the first year following the shipment of the order. 

  • The warranty does not cover accidental damage, misuse, or general wear and tear. 

  • If your Zeus device is found to be faulty or damaged during the first year following shipment, you will be entitled to a free repair, replacement, or refund of $269 for your Zeus device. This will not include the value of opened packets of hydrogel pads. 

  • If your hydrogel pads are found to be faulty or damaged during the first year following shipment, you will be entitled to a free replacement or refund of the value of the hydrogel pads. Each packet of hydrogel pads is worth $30. The value may vary if the hydrogel pads were purchased as part of a subscription. 

  • This policy does not apply if you change your mind, are not satisfied, or no longer want the product. These instances are covered separately under our 60 day guarantee policy. 

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Warranty return process 

If you believe your purchase is faulty or damaged, please follow these steps: 

  1. Email support@zeussleeps.com with the following details: 

  • Your order number 

  • Detailed description of the fault or damage 

  • Photos or videos (if possible) showing the issue 

This allows us to conduct an initial assessment and determine if a return is necessary. In some cases, the issue may be resolved remotely. 

 

  1. If the item is confirmed faulty and we are unable to resolve it remotely, we will ask you to send it back to us. We will work with you to arrange the return of the product free of charge. 

Please make sure your Zeus device has been thoroughly cleaned, with no remaining residue on its underside. For proper cleaning guidance, refer to the user manual. 

Inside the parcel, include your name, order number, and a brief description of the issue.  

 

Customs Guidance:  

  • Description: Returned Goods – UK origin – Warranty  

  • Reason for export: Warranty return – defective/faulty item  

  • Include the original order/invoice number  

  • Declare the original purchase value  

Properly declaring the parcel as returned goods ensures no UK import duty or VAT will be charged.  

 

  1. Inspection & verification 

When we receive your parcel we will let you know. Our team will inspect and verify the fault or damage. Please allow up to 10 working days for your return to be inspected. 

  • If the fault or damage is confirmed we will offer you one of the following resolutions: 

  • Repair: if your Zeus device is reparable, we will fix it and return it to you free of charge. This option is not applicable for hydrogel pads. 

  • Replacement: we will send you a brand new device or pack of hydrogel pads free of charge. 

  • Refund: if you prefer not to receive a repair or replacement, we will issue a refund on your device ($269) and/or for the value of the hydrogel pads ($30). The value may vary if the hydrogel pads were purchased as part of a subscription. 

 

  • If no fault is found, or signs of misuse are detected: 

  • We will contact you to discuss the next steps. 

  • In some cases, if misuse or accidental damage is identified, we may be unable to offer a free repair, replacement, or refund. 

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Shipping & refund process 

  • If you are being issued a refund, you will receive email confirmation that your refund has been processed and will be refunded to your original payment method.  

  • Please allow up to 5-10 business days for your refund to appear in your account.  

  • If more than 10 business days have passed since your refund was approved, please contact us at support@zeussleeps.com. 

  • If you are having your device replaced, you will receive email confirmation when your parcel is shipped.  

  • You will receive a shipment confirmation email once your replacement has shipped containing your tracking number 

  • Please allow up to 7 business days for your replacement to be delivered to you.  

  • If more than 5 business days have passed since your estimated delivery date, please contact us at support@zeussleeps.com. 

  • If your device is being repaired, we will inform you of the estimated timeframe and will do our best to return it to you as quickly as possible. 

 

Questions? 

If you have any questions or need assistance with your return, feel free to contact our support team at: support@zeussleeps.com.