Refund policy

US 60 day guarantee return policy 

 

At Zeus, refreshed sleep is our priority. That’s why we offer a 60 day satisfaction guarantee. If you’re not 100% happy with your purchase you can return it for a refund of the device price within 60 days of receiving your order. 

We will ask you to explain the reason for returning your Zeus to help us improve our products in the future. 

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Eligibility for returns 

You are eligible to return your device if: 

  • The return request is made within 60 days of the delivery date. 

  • You simply change your mind, are not satisfied, or no longer want the product. 

This policy does not apply to faulty or damaged goods, which are covered separately under our 1 year warranty. 

Items sent back without first requesting a return will not be accepted. 

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Refund details 

If you choose to return your device under the 60 day guarantee: 

  • You will receive a refund of $269 for the Zeus device. 

  • You will receive a refund for any unopened packets of hydrogel pads. Each packet is valued at $30, whether purchased separately or included with your Zeus device. Refund values may vary if the hydrogel pads were purchased as part of a subscription. 

  • Opened packets are non-refundable. 

  • Refund values may vary if the hydrogel pads were purchased as part of a subscription. 

  • The refund total will take into account any discounts applied at checkout. 

  • Return shipping costs are the responsibility of the customer. 

  • Please note that original shipping fees, duties and taxes are non-refundable. 

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Return process 

To request a return, please: 

  1. Email support@zeussleeps.com with the following details: 

  • Your order number 

  • Reason for the return 

 

 

  1. Return your parcel to the below address using your preferred shipping provider. Please note that return shipping costs are the responsibility of the customer. 

Please make sure your Zeus device has been thoroughly cleaned, with no remaining residue on its underside. For proper cleaning guidance, refer to the user manual. 

Return Address: 
Zeus Sleep Ltd 
Unit 17 Petersfield Business Park 
Bedford Road 
Petersfield 
Hampshire 
GU32 3QA 

Inside the parcel, please include a note with your name and order number so we can process your return as quickly as possible.   

Customs Guidance:  

  • Description: Returned Goods – UK origin – Return to seller  

  • Reason for export: Unwanted item – returning to seller  

  • Include the original order/invoice number  

  • Declare the original purchase value  

Properly declaring the parcel as returned goods helps avoid UK import duty or VAT.  

Please note: If customs charges or import duties are incurred due to incorrect declaration, these costs will be deducted from your refund. 

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Shipping & refund process 

  • When we receive your return we will let you know. Please allow up to 10 working days for your return request to be processed. 

  • You will receive email confirmation that your return has been processed and will be refunded $269 for the Zeus device in addition to $30 for each unopened packet of hydrogel pads. Each packet is valued at $30, whether purchased separately or included with your Zeus device. Refund values may vary if the hydrogel pads were purchased as part of a subscription. 

  • We are not able to provide a refund for any opened packets of hydrogel pads.  

  • Please allow up to 5-10 business days for your refund to appear in your account. 

  • If more than 10 business days have passed since your refund was processed, please contact us at support@zeussleeps.com. 

 

Questions? 

If you have any questions or need assistance with your return, feel free to contact our support team at: support@zeussleeps.com.