Refund policy

US 60 day guarantee return policy 

At Zeus, refreshed sleep is our priority. That’s why we offer a 60 day satisfaction guarantee. If you’re not 100% happy with your purchase you can return it for a refund of the device price within 60 days of receiving your order. 

We will ask you to explain the reason for returning your Zeus to help us improve our product in the future. 

Eligibility for returns 

You are eligible to return your device if: 

  • The return request is made within 60 days of the delivery date. 

  • You simply change your mind, are not satisfied, or no longer want the product. 

This policy does not apply to faulty or damaged goods, which are covered separately under our 1 year warranty. 

Items sent back without first requesting a return will not be accepted. 

Refund details 

If you choose to return your device under the 60 day guarantee: 

  • You will receive a refund of $269 for the Zeus device. 

  • You will receive a refund for any unopened packets of hydrogel pads. Each packet is valued at $30, whether purchased separately or included with your Zeus device. Refund values may vary if the hydrogel pads were purchased as part of a subscription. 

  • Opened packets are non-refundable. 

  • Refund values may vary if the hydrogel pads were purchased as part of a subscription. 

  • The refund total will take into account any discounts applied at checkout. 

  • Return shipping costs are the responsibility of the customer. 

  • Please note that original shipping fees, duties and taxes are non-refundable. 

Return process 

Please visit our returns portal to submit your return request: https://zeussleeps.com/a/returns. 

Once you've submitted your return request, you'll receive a confirmation email. Our team will then review your request. If we think we can help you achieve better results with Zeus, we may contact you before processing your return to offer additional support and guidance. Please keep an eye on your inbox, including your spam or junk folder. 

If your return is approved, we'll email you with the next steps. Before returning your Zeus, please ensure the device has been thoroughly cleaned, with no remaining residue on its underside. For cleaning instructions, please refer to the user manual. 

Shipping & refund process 

Return request review: Please allow up to 3 working days for our team to review your return request.  

Return processing: Once we receive your returned parcel, we'll let you know. Please allow up to 5 working days for your return to be processed. 

Refunds: Once your return has been processed, any refund will be issued to your original payment method. Please allow 5-7 business days for the funds to appear in your account, depending on your payment provider. 

If more than 10 business days have passed since your refund was processed, please contact us at support@zeussleeps.com. 

Questions? 

If you have any questions or need assistance with your return, feel free to contact our support team at: support@zeussleeps.com